Public-service phone usability: some real-life examples...
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This video is a response to How to improve public-service phone menus - Bradley Lehman
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*sigh* I was involved on the other end of this process (as a programmer) about 10 years ago. I was given about 4 hours to learn the utterly arcane programming language of the infernal call director machine. The manager who wrote out the script had absolutely no experience in this area, and was NOT receptive to suggestions! As for who does the voice: That was as contentious as picking the soprano soloist in the church choir!!
Evidently, things have not improved in the last 10 yrs :-(
Green4321 3 years ago