APS hosted CCNG event CCOF.MPG

CCOF Kickoff Event hosted by Arizona Public Service -

Thanks to member APS for hosting this successful CCNG networking event!

CCNG's Call Center Optimization Forum series kicks off in Phoenix hosted by the APS Customer Care Center with best practice content presented by APS and the event sponsors:

· CCNG partner VPI - http://tinyurl.com/y3dmevr

· CCNG partner Cicero - http://tinyurl.com/y47py54

· CCNG partner MindShare - http://tinyurl.com/y37mjed

· CCNG partner FurstPerson - http://tinyurl.com/y7doyyx

· CCNG partner Pipkins - http://tinyurl.com/y3xlwj3


· Keynote presentations by CCNG member Arizona Public Service and The Call Center School.

Presenters included Denise Hutchinson, Director Customer Care Center - APS, Penny Reynolds, The Call Center School, Jeff Furst, President - FurstPerson, Bob Webb, VP Sales - Pipkins, Mike Garner, Chief Customer Officer - Cicero, Erich Dietz, Director Sales - MindShare, and Patrick Botz, VP Marketing - VPI.




Details on CCNG.com web site include the Event webcast -

http://tinyurl.com/ydafl3l


More contact center best practice content located on CCNG's webcast channel - Contact Center and Customer Care - http://tinyurl.com/y2omdqn

Category:

People & Blogs

Tags:

• CCOF
• CCNG
• APS
• call center optimization forum
• VPI
• Pipkins
• Cicero
• MindShare
• FurstPerson
• The Call Center School

[freeaks1]

Great event, Great people and Great day!!