Want to better understand your AT&T Business Network (ABN) with Business Voice over IP (BVoIP) services bill? Take an online tour through each section of the bill and we'll explain the details (when billing begins, the different types of charges on the bill, and how pro-ration of charges works).
Learn more:
http://www.corp.att.com/ebcc/portal/
http://www.businessdirect.att.com
http://go-att.us/bundles
TEXT INSTRUCTIONS:
Here's a typical ABN bill. Your 13-digit account number is used to identify your business. Your billing date reflects the first day of the new billing period.
In the Billing Summary section you'll find summary charges and charges listed by customer groups. Groups can have sub-accounts which further organize your charges.
Accessing the AT&T BusinessDirect(r) website allows you to view up to 13 months of billing. Set up one-time or recurring payments to help avoid late fees, create, submit and track billing inquiries and disputes. If you're not already registered for AT&T BusinessDirect contact your AT&T Representative or call the number at the top of your bill.
This sample bill shows a customer with AT&T Business Network or ABN. ABN is a bundled offer bringing multiple AT&T products and services together under one contract, one bill, and one commitment. Available services include access, managed internet service, voice over IP, and switched toll-free service.
Next is the Current Charges section.
We start with group one and the first sub-account showing the circuit number and the customer address.
For details about charges by group, including any discounting, access your account in AT&T BusinessDirect and click on the reports option to view the discount summary by group report.
This sub-account has T1.5 service. The recurring charges are billed one month in advance for the full billing period.
In this example, the billing period is July 19 through August 18 for the Local Channel charges.
Details including any discounting are available by viewing the charges and credits detail report on the BusinessDirect website.
This section ends with surcharges and fees. It includes a total for the first location, the circuit, and the first sub-account.
The bill continues with details about the second sub-account, which has MIS with an AT&T managed router.
Recurring charges are billed one month in advance for the full billing period.
The port ID as well as the circuit ID that it works with are displayed.
This service includes the local access from your location to the AT&T POP or point of presence.
Prorated charges for MIS are listed next.
If you are reviewing your first bill or the first bill after adding service, you'll see details about your service order and completion date. Adding service or making changes may not always trigger charges on your bill.
Service was completed on July 1, which is before the billing start date of July 19, so this service is subject to prorated charges for eighteen days from July 1 through July 18. Prorated charges cover the time period from the order completion date up to one day before your bill date.
Listed next is information about the 3rd sub-account.
This sub-account has Voice over IP and shows recurring charges billed one month in advance for the full billing period.
The IP Flexible reach calling plan is displayed. Your bill may reflect a different plan.
Call detail is available by viewing the VOIP outbound call detail report on the BusinessDirect website.
Next, one-time charges appear for international offnet service, which covers any international per-minute calling.
Offnet charges tell you that the calls were not made over the local AT&T network.
Prorated charges for the VOIP calling plan are next.
Service order details including the July 2 completion date are listed.
Prorated charges cover the period from the order completion date to the day before the billing period start date, in this example July 2 through July 18.
This section ends with surcharges, fees and taxes, a total for the subscriber, the total for the third sub-account, and the total for group one.
The bill continues with charges for group two and sub account four, which has switched toll-free service.
Recurring charges are billed one month in advance for the full billing period.
Next, are prorated charges.
The prorated charges in this example cover July 11 through July 18.
Surcharges and fees are listed.
Group two continues with usage charges for the switched toll-free service. The RTN, or routing telephone number, is shown.
In this example the usage, or call type, is inbound loyalty. Loyalty means you are connected to the local AT&T network. Your bill may reflect a different call type such as switched or dedicated.
This next set of surcharges and fees applies directly to your switched toll-free usage.
The total for the routing telephone number is listed, as well as the total for the fourth sub-account, and total for group two.
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