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Salesforce.com's Vision for Modern Customer Service Cloud

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Uploaded by on Mar 25, 2009

Marc Benioff and Alex Dayon, SVP of Service Applications, demonstrate Salesforce.com's vision for modern customer service in the cloud. Marc Benioff and Kraig Swensrud, VP of Product Marketing demonstrate Salesforce.coms latest innovations for the Sales Cloud: Content Library and Opportunity Genius. Part 3 of 8 from the Cloudforce Event, held in New York City March 23rd 2009.

http://www.salesforce.com/servicecloud/

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Science & Technology

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Standard YouTube License

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  • Nice concept. Regarding the video - it would have been nice to cut & compose the video in a way that both screens (where the demo took place) would have been presented in this video. Now you missed 50% of the action.

  • Very powerful - propogating knowledge instantly, through the cloud to FB, Google, Orange, and Plantronics! Nice.  Useful information moving QUICKER than an email virus.

  • Great idea!

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