KCS & ITIL Case Study: Part 4 - Section 1 (Amazing Results)

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
594 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Jan 17, 2009

This is an 8 year case study completed with the results of before and after implementing ITIL & KCS into an IT Service Desk in a Large Blue Chip Financial Services Company in Australia. This presentation won the Chairman's Award for "Best Presentation" at the National ITSMF Conference in Canberra Australia in 2008. for More info please email. paul.jay.kcs.itil@gmail.com

Category:

People & Blogs

Tags:

License:

Standard YouTube License

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (0)

Sign In or Sign Up now to post a comment!
Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more