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http://www.responsiva.biz telemarketing lists for business prospect data calls.
Here is an interesting recorded telemarketing call whereby one of Responsivas telemarketers asked one of her colleagues a perfectly innocent question whilst dialling a prospect on behalf of a customer. Unfortunately the double entendre of that question generated some background laughter and proved to be very off-putting to the telemarketer when the call was finally answered. As you can hear in the call, she became totally flummoxed and this is from a highly experienced telemarketer who would normally generate cracking results for her clients.
There are three reasons why http://www.responsiva.biz used call recordings when it provided telemarketing services up until 2008. The first is quite simply to provide the telemarketers genuine and open feedback on the quality of their calls. Typically this might have been something as simple as a regular use of the word um. So this feedback helped the telemarketers remove these annoying habits and sound good on the phone. This telemarketing list feedback also helps to ensure they get the script right in accordance with the clients requirements.
The second reason for call recording is when trialling the first few calls of a telemarketing list campaign. Once the prospect list is sourced and loaded into the prospect data management system, a few calls are made on the call recording system and emailed to the end client for approval. This enables the clients to sign off their campaign as satisfactorily set up, or to make tweaks after hearing the live calls. Clients generally loved this process because it illustrates a real open shop approach.
The third reason for the call recording is so that every positive (or query) call can be sent to the client not just with an appointment or query report, but also with the call recording of the prospect list record in question. Therefore developing a greater rapport and relationship between the client and http://www.responsiva.biz.
In truth there was a fourth reason for making call recordings from the telemarketing list calls, and that was to develop what Responsiva called a Training Pack. Effectively this was a cd of some positive calls (appointments) along with their respective call reports. The pack would also contain scripts and an overview about the client and their data prospect list specification.
By reading this pack and listening to the calls, a new telemarketing would swiftly learn the requirements of that client and be up to speed on making their telemarketing list calls within the space of about one to two hours.
This was the philosophy of the telemarketing at http://www.responsiva.biz. However, in 2008 everything changed; recession hit and the orders for telemarketing dropped. So Responsiva closed this part of the operation and went back to what it knows best: data list management, prospect list supply, data analysis and anything to do with the provision of high quality, guaranteed telemarketing lists. You are always sure to get a fantastic b2b data list service at Responsiva and the prospect data is not only guaranteed but also very well priced. So next time you are looking for a prospect telemarketing list give us a call at http://www.responsiva.biz

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