Demo video of the MERIT Tool
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Uploaded by babismag1 on Oct 10, 2008
This video demonstrates the quality reporting tool MERIT (MEtrics ReportIng Tool), which enables a combined and multi-faced view of quality of e-government services. MERIT, which has been developed by IMU/ICCS (http://www.imu.iccs.gr) in the context of the EU-funded project FIT, is based on a quality of e-government services (QeGS) model. It presents graphical charts regarding the various quality aspects (which are defined in the model) of the e-government portal and the public e-services. The charts are organized according to the various quality perspectives taken into account, i.e. citizens', experts' and technical staff's opinions, as well as objective quality measures of the front and the back office. By combining all these subjective and objective perspectives, the public administration gains a comprehensive view of the quality of e-government services delivered to the citizen, a 360 perspective.
More details about the tool and the underlying quality model can be found in the project web site (http://www.fit-project.org) as well as in the following research papers: a) http://www.springerlink.com/content/f181867573565456, b) http://www.emeraldinsight.com/Insight/viewContentItem.do?contentType=Article&... and c) http://www.springerlink.com/content/p78w21624g1k7213/
Contact details: elbabmag@gmail.com
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