CSU: ITIL v3 Capacity Management Basic Concepts

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Uploaded by on Dec 9, 2009

This video introduces the basic concepts for the process capacity management as explained in the ITIL v3 volume Service Design.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

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  • In the Sample Question, answer A is wrong as well. Moore stated that "the number of transistors that can be put on the same size chip, doubles roughly every 18 months", this tells us that the processing speed of a computer chip doubles roughly every 18 months, but in order to achieve this, the technology must be improved every day.

  • What are capacity & performance modeling, processes and could you please show how they help in reducing technology investment cost?

  • Another great visual video!

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