ShoreTel System Administration Version 12 - Introduction
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Let's not get too excited about v12. If you happen to be running ST v11.1 you CANNOT upgrade to v12 - period. So if you need support for CURRENT Microsoft OS's and application suites (Office/Outlook 2010) you are OUT OF LUCK until version 12.1.
Given ShoreTel's horrific performance on version upgrades as of late, if you're running 11.1 I wouldn't recommend holding your breath for v12.1. But hey, what's the rush? Office 2010 has only been in RTM for a year.
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We can look for what is wrong; or we can focus on what is right, good and moves us all forward. I would agree that the upgrade strategy is a bit complex. If you have 9.1 there might be a 10.2 and and 11.2 and a 12.0. If you stay on the .0 track you might miss a maintenance release from the previous release of a .1 or .2 you have to make that decision. I am expecting a 12.1 during July. I try to focus on how to make things better.
drvoip 8 months ago