Internet Troubles Vid 1 - Time Warner Cable's Modem/Service In Nonresponsive Mode

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SynchronousChaos
September 10, 2009

Complete Computer Solutions uses Timer Warner Cable as it's Internet service provider. Periodically (every 1-2 months) the cable modem stops responding. Time Warner Cable has replaced our modem ...

Complete Computer Solutions uses Timer Warner Cable as it's Internet service provider. Periodically (every 1-2 months) the cable modem stops responding. Time Warner Cable has replaced our modem 3 times. The second modem was of a newer design and was dead upon connection/setup. The third was also of the same new design and appeared to function properly. The forth modem is a completely different brand (ZyZEL) than the previous 3 modem's brand (Ambit) and is touted, by several Time Warner Cable representatives, as the best cable modem they provide for commercial customers. Time Warner Cable has checked, rechecked, and replaced cable runs. Our modem simply goes into a nonresponsive state and will NOT return to operation until it is manually power cycled. This presents a huge problem since our entire phone system which uses VOIP (Internet telephone) for all office branches, our web servers for our company website and all of our customer's websites, our credit card processing (again for all branches), and our email servers use this connection in some form to function properly.

In this video, I'm just showing a long drawn out video of how the modem behaves during one of these outages. Note that all of the connection lights that indicate WAN, DOCSIS, or Internet Traffic are not lit. Around 1:25 you will notice the cable light activate, stay on, and then finally turn off again. The 'sys' light (second from left), the 'data' light (second from right), and the 'cable' light (far right) should all be either steady or blinking, but are not. Also note that the power light is solid confirming proper power, and the LAN1 light is blinking indicating that traffic from my network server is being received.

Category: Science & Technology

Tags:

Time Warner Cable Modem PING Downtime Uptime ISA Server Complete Computer Solutions

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shun3006 (2 weeks ago) Show Hide

Marked as spam

its time for you to get new one

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