The Service Catalog is a desired destination for many IT organizations, as is returning home for Robert Stroud. Robert productively (?) leverages his time while waiting for a table for breakfast relating the menu at the Narita Hilton to an effective Service Catalog.
For more information on Robert's opinions visit the CA Technologies blog http://community.ca.com/blogs/itil/default.aspx and more information on the CA Service Catalog and contract management is available at http://www.ca.com/us/service-catalog-management.aspx
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