There's an auto brand called Toyota. Maybe you've heard of them. This episode talks about the importance of having a "direct dialogue with ones customers" ESPECIALLY during times of need (or even crisis)
There's also an interesting follow-up in terms of how Toyota are reacting and trying to "move forward".
the american brands got beat down when they had their recalls. toyota needs a bigger beating since they cover their problems up. they have made their sales by brainwashing. this isnt the first time toyota tried to cover things up.
galdino429 2 years ago