How does a company communicate effectively when what's inside is out and what's outside is in? What are the boundaries? Paula Prahl, SVP of Public Affairs, Communications and CSR, shares-- openly-- the joys and frustrations, the freedom and challenges of leading a world class communications team in the "open era," where transparency and authenticity are merely the price of admission.
Seems like Best Buy has lost it's focus. I called in to order one of the new tablets and was told it was "in stock and would ship within 1-2 days" by the rep. I get my order confirmation and found out it was PRE ORDERED and wouldn't ship for another 2 weeks!!!! The rep didn't even put his ID on the order because he knew he LIED to me! Also, since when is charging tax on shipping considered legal???
airsmith006 10 months ago