Fixing Paper Pick-Up Issues - HP Photosmart C4795 All-in-One Printer

Learn how to fix the HP Photosmart C4635, C4640, C4650, C4680, C4683, C4685, C4688, C4740, C4750, C4780, C4783, or C4788 All-in-One printer when it doesn't pick up or feed paper, or you get an Out of Paper error message when paper is loaded.

The model shown is the HP Photosmart C4795 All-in-One Printer.

The steps shown apply to these printers:
HP Photosmart C4635 All-in-One Printer
HP Photosmart C4640 All-in-One Printer
HP Photosmart C4650 All-in-One Printer
HP Photosmart C4680 All-in-One Printer
HP Photosmart C4683 All-in-One Printer
HP Photosmart C4685 All-in-One Printer
HP Photosmart C4688 All-in-One Printer
HP Photosmart C4740 All-in-One Printer
HP Photosmart C4750 All-in-One Printer
HP Photosmart C4780 All-in-One Printer
HP Photosmart C4783 All-in-One Printer
HP Photosmart C4788 All-in-One Printer

For other helpful videos go to hp.com/supportvideos or youtube.com/hpsupport. More support options for your printer are available at hp.com/support.

This video was produced by HP.

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[KeatonX92]

Nevermind. I was able to fix it with the Print and Scan Doctor.

[HPPrinterSupport]

Glad you got it resolved! I am an HP employee.

[Kenneth Litzsey]

I was checking out a printer a friend has and issue with. It seems that nothing i do stops the printer from giving the computer a out of paper message. The paper is loaded correctly. I've tried what you suggested and a few more things but nothing has changed. Its a Photosmart C4795.

[HPPrinterSupport]

Please Google search this document number "c02065582". It may provide more information that can assist you in your out of paper error message. I am an HP employee.

[Ajax404]

My HP Photosmart c4750 was a gift, and it's a piece of crap. Right now, the control panel is stuck on "alignment cancelling," after it wouldn't align. AND the paper feeder takes paper half way and stops. None of the video tips work. The Photosmarter print is a piece of crap, and I bet HP knows it.

[HPPrinterSupport]

Since you are having multiple issues, I will PM you a link to some documents to assist you in troubleshooting your issues. I am an HP employee.

[KeatonX92]

Using an HP Photosmart C4345 All-in-one and none of the fixes have been able to help (couldn't find any video for the C4340 series.) It is properly detecting paper when I make a copy but not when I try to print a document from the internet and just throws it into my print queue. I've never had an issue with it until today in fact I just printed a picture from a connected laptop (via Windows 7 homegroup) yesterday and it worked fine.

[axis3d]

Here is what worked for me:

I know that the video above says that you should not have more than 25 sheets, but what I have found works is that if I have a stack of paper that just barely fits under the "snug" tab then the rollers seem to be able to pull the paper in.

It seems that if the stack of paper is too thin, then the roller tension is not enough to pull the sheet in.

[HPPrinterSupport]

You can Google search this document number for more support for your c4795 issues: "c02065582". I am an HP employee.

[craigmmcgill]

Are there instructions for folks using a mac? I can't interpret the last few steps.