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Mohammed Afifi - Social media and CRM

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Uploaded by on Oct 9, 2011

Mohamed Afifi, Regional Sales Director, Genesys - Middle East of Alcatel-Lucent Enterprise (http://enterprise.alcatel-lucent.com) talks about the increasing demands of customers that use a variety of communications channels to talk to companies.

You can see Alcatel-Lucent Enterprise activites at GITEX 2011 (9-13 October) - Za'abeel Hall, Stand E-30.

If you're looking for Alcatel-Lucent Enterprise Middle East & Africa on social media, you can find us on Twitter @ALUEntMEA and on Facebook here: http://www.facebook.com/AlcatelLucentEnterpriseMEA

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