1. Know the difference between "to:" and "cc:"
2. Emails should be brief and to the point
3. Avoid multiple subject in a single email
4. Email is interrupted by the recipient
5. Don't reply in anger
6. Dont abuse "Apply to all"
7. Dont forward chain emails
8. Dont abuse the "high priority" flag
9. Avoid ALL CAPS
10. Have a proper email signature
11. Spell checker is your friend
12. Avoid email receipt confirmations entirely
13. Provide "if then" options to avoid back and forth
14. Re-read your email before you send it
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