Join us -- Anthony Juliano CTO at investment bank Landmark Ventures and Jeff Keyes Director of Product Marketing at Kaseya -- for a discussion on how to change this equation and how Juliano gained strategic influence by transforming "Operational IT" into a "Strategic" project. You will see 10 ways he improved IT credibility by delivering better service and support -- for less money -- using these tactics:
1. Say "yes" to ideas and innovation WITHOUT bloating the budget -- invest in new tools and technology rather than pouring it into support and maintenance?
2. Be proactive when managing reactive support -- call when the IT issue occurs, instead of fixing it when they call you?
3. Cut costs, NOT quality of service -- don't outsource; instead, automate routine tasks?
4. And the 7 other tactics
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