Netflex Nederland: Novell Customer Success Story

Netflex BV is a specialist systems integration company in the Netherlands, offering end-to-end solutions based largely on Novell technologies. With an end-user computing and virtualisation focus, Netflex prides itself on its highly certified personnel and domain expertise across government, healthcare and financial services.

Challenge
A key competitive differentiator for Netflex is the knowledge and practical expertise it has built up in combining technologies to create complete solutions. As a knowledge-based company, Netflex risked losing business-critical information each time an employee retired or moved to a different company. To a lesser extent, vacations and illness also presented difficulties, as it was not always clear where and how a particular employee was storing information on solutions or clients.

The company needed a structured tool for capturing and sharing information, to enable faster response to customer queries and to ensure that it could always capitalise on years of accrued knowledge.

The other key challenge was Netflex's need to manage large volumes of documentation. The company uses PRINCE2 and other methodologies to ensure consistent quality for project delivery, and these typically require highly detailed documentation. Netflex wanted to ensure that team-members working in different locations could locate relevant documentation and work effectively with the same set of resources, while avoiding version conflicts and other potential errors.

Category:

Science & Technology

Tags:

• Netflex Holland
• netflex
• Novell Partners
• Novell
• Teaming + Conferencing
• Novell teaming