Tom Dow Talks Why Customers Hate Car Shopping | Mike Anderson Chevrolet

General Sales Manager, Tom Dow, talks about good customer service, customers' expectations, perceptions, and what Car Salesmen can do to change negative perceptions, during a speech at Community Hospital in Northwest Indiana.

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[AaronBank]

Great Speech!

[mikeanderson36]

Tom,

I just had an opportunity to play this at our managers meeting yesterday. While it did draw some laughter, it illustrated the most valuable lesson which is to not only take care of "the customer" but to do it with compassion! I love the part in which you talk about building value!!!! Excellent job.

I would recommend that anyone in the sales industry of any product watch this video and share it with their team.

Excellent job and your message was well received.

Michael Anderson

Ge

[TheeJennay24]

Awesome speech and great message! My manager showed us this video at a team meeting and I intend to show it to my team at our meeting! Mt biggest takeaways... perception is reality and everyone needs to row the same way! Thanks!

[irockandstuff]

Wow... What a great speech!! I am going to be sharing this with the people I work with. Thanks for sharing!!

Janet

[TheMishka721]

Tom, your speech is phenomenal. I'm so glad I was told to watch. I'll be sharing it with my business partners. What a great reminder of the importance of putting others first and remembering that each of us is human and how perception and judgment can effect people not only a business transaction but people in general. You're bound for greatness and as you pour into others, you will experience much success. May your presence and knowledge grace even bigger stages. - Michelle Jahnke, MonaVie

[NOTaNTHERlikeME]

Great Speech! These are awesome insights. Thank you for sharing them there and now with the world here :)

[osborn894]

Great speech Tom! These are the things that every bussiness person needs to see and hear. You need to go on the road for the Mike Anderson Auto Group. You should speak at all schools, colleges and dealerships. Terry Osborn General Manager

Mike Anderson Chrysler Dodge Super Center

[captainvic7915]

I liked it, Tom! One of the better, more meaningful speeches I've ever seen. We have similar businesses and your surveys really hit home for me. I've always wandered why people don't come in or don't stay. I never thought, though, to ask them what they do want from me. Great presence, tone and non-verbal communication. A well-put-together presentation.

I think that you could take this speech on the road, brother!!!

Mike McVady

[migoal11]

Great speech. customer service is number one