SAMSUNG BDP 3600 Blu-Ray Player Netflix Streaming problems needs regular firmware/software updates

I've learned that the only way to get big companies to listen when they knowingly have released a defective product to the consumer is to publicly show the world that their product has a problem and hopefully they will rectify this immediately soon after.
I bought this blu ray player from Samsung last year and it has a problem with the Netflix streaming. During an internet connection streaming a movie (from Netflix), the video freezes, a message box appears in the middle of the screen displaying "Cannot Connect To Your Home Network" causing the player to lock up, needing to be rebooted to continue playing the Netflix stream. As you can see I'm using my macbook, and there is nothing wrong with my wireless internet connection.
The other problem that this player has which is not shown in the video is a sound distortion issue when a blu-ray DVD movie is playing.
I've repeatedly contacted Samsung Corporation about all of these issues. While they are fully aware of the problem, they have NOT released a firmware update since October 30, 2009 and by lack of response, it looks like they could care less about promptly addressing it.
Dear Samsung, if you are not willing to fix these issues, then I WANT the $400.00 back that I paid for this device. SONY, please take notice.

Category:

Science & Technology

Tags:

• Samsung BD P3600
• internet streaming
• blu-ray DVD
• wireless
• firmware software update
• BD P3600

[BlestDaJediThug]

you cant even watch a FUCKING MOVIE!!!! i OWN the fucking movie its not like im tryna watch porn online!... i just wanna watch my Predators on bluray!!!!!! the fuck?! the hell is this sit... its not like im tryna play LIVE with the homie on xbox... im just tryna play campaign you feel me?? im just tryna watch my fucken film. this shit is stupid

[THEGOLDSBS]

I want my money back from this blue ray player....wont play my dvd tried on two different tvs

[bryanfrigginblaak]

Ok so I purchased the 3600 a year and a half ago. I just recently updated the firmware on it, and my only option for streaming is youtube. Where is my netflix?!

[janznewz]

I also have problem with Samsung BluRay & NetFlix. I have a belkin router hard wired to bluray & TV recvr. I open Network Connections & see that my 'wireless' connection has 'limited or no connectivity'. I call COX (ISP) they are helpful to a point. So I've had no NetFlix for days "Network interference has occurred.Plz try again later". Last nite I suddenly had Netflix bak came in to check Network Connctns still said no 'connectivity' but watched movies

via Netflix. I'm very confused (:>(

[wx3b]

Thanks for this video. My parents just experienced a very similar issue and your observations and demonstration were extremely useful. They are going to try a Firmware update for their unit which is out now. Good work!

[gese74]

I know this video was made quite sometime ago, but maybe the player works best with a samsung dongle and a 2wire router with high speed Internet just a guess but I could be wrong, but if your netgear router has a weak signal it might not work well on the player.

[OracleWorm]

I have the same issue with the 3600

[spongebob221998]

Huh that sucks.

[Motybious]

I don't think it's Samsumg or your internet connection. I think it's Netflix! I don't have problems with any of my equipment untill I try to connect to Netflex.

[Umm15Characters]

I got a new netgear router and now my BD550 wont connect to the internet. It used to work fine with my Linksys....piece of shit router. Idk what the deal is. I changed all kinds of settings for the WAN, LAN, and firewalls and still nothing has changed.