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Get your Cricut Scrapbook Supplies from CricutCraze.com

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Uploaded by on Mar 23, 2009

http://www.CricutCraze.com
Q: Who is Cricut Craze

A: We are a small family owned and operated business located in Austin TX. We are authorized resellers for all the products we sell and work very hard to keep cost down and prices low.

Q: Is everything you sell new?

http://www.CricutCraze.com
A: YES, we buy strait from the manufactures and everything is new unless otherwise noted on the product listing.

Q: My order statues says "On Order" or "Back Ordered" what does this mean?

A: "On Order" means the product is in stock and will ship out with in the allowed 3-5 processing time.

"Back Ordered" one or more items in your order are out of stock, but still expected to ship soon. (usually with in 10 days) It is possible for part of an order to ship and the back ordered items to ship when it becomes available. If an item is out of stock and not expected to ship with in 10 days you will be given the option of a refund.

Q: How long does it take to receive my order?

http://www.CricutCraze.com
Processing orders for shipment can take up to 3-5 business days. Lager items such as machines, Jukeboxes etc are shipped via UPS Ground 6 days. Small items are shipped USPS and can take up to 7 days to receive after shipment is confirmed. If you wish to upgrade to a faster shipping method please call or email us.

Q: Is Check out Secure?

Absolutely, We use the latest in SSL technology in our check out system to protect your information and we do not store your credit card information. We will never share or sell any emails address or other info with 3rd party sites.

Returns:

Cricut Craze accepts returns only if a product is defective. Customers must notify Cricut Craze of the problem with in 5 days of the date the order was delivered for instructions on sending back an item(s). After Cricut Craze receives the item(s) The customer will be given credit for the repurchase of the same item at the original purchase price including shipping. If the item is out of stock and not expected to be back in stock with in 30 days, the customer will be given the option of a refund or store credit including all shipping cost. Order can not be canceled or altered after it is labeled shipped.

If a returned product is found not to be defective a 25% restocking fee will apply no shipping cost will not be credited.

http://www.CricutCraze.com
Exchanges of items that are not defective are accepted only if the item is returned in it's unopened original retail packaging and a 20% restocking fee does apply. Customers will be given store credit only and must pay return shipping at their own expense.

Receipt of wrong item: If a customer receives the wrong item(s) we must be notified with in 2 business days. Customer must return the item(s) they received for the correct item to be shipped. If the originally purchased item is out of stock the customer will be giving the option of a refund.

All warranty issues are handled by the manufactures but Cricut Craze is happy to provided it's customers any assistance needed to the customer such as contacting the manufacturer or copies of original purchase receipts.

http://www.cricutcraze.com

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All Comments (2)

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  • yeah link doesn't exist anymore.

  • they take your money and NEVER send you the items bought...DON"T TRUST THIS WEB SITE> THEY LIE TO YOU ON THE PHONE....

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