ActivEngage (http://activengage.com) analyzed over 1,000,000 live dealer chat conversations to determine the best practices for the live chat follow-up process.
Here are a few tips to ensure you successfully transform chat conversations into leads and standout in the market place during this critical stage in the live chat process:
- Ensure all auto-responders are turned off
- Craft a creative or multi-media email response
- Connect personally with the shopper
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