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The Five Forbidden Phrases of Customer Service - DVD

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Uploaded by on Apr 13, 2011

http://www.telephonedoctor.com or call 800.882.9911. Access Web-based delivery of these same courses at: http://www.serviceskills.com

America's Favorite Series Of Customer Service Training DVDs. This title is part of the 18 module library from Telephone Doctor® Customer Service Training.

Copyright © Telephone Doctor, Inc., St. Louis MO, All Rights Reserved.

Prevent service mishaps before they happen!

Don't tell customers what you can't do, tell them what you can do. Your staff will learn the Five Forbidden Phrases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur. Includes both telephone and face to face examples.

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Education

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Standard YouTube License

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