Upload

Loading icon Loading...

This video is unavailable.

Taking Customer Service to the Cloud (Webinar with Voxeo, Chrysalis and Daniel Hong from Ovum)

Sign in to YouTube

Sign in with your Google Account (YouTube, Google+, Gmail, Orkut, Picasa, or Chrome) to like voxeovideos's video.

Sign in to YouTube

Sign in with your Google Account (YouTube, Google+, Gmail, Orkut, Picasa, or Chrome) to dislike voxeovideos's video.

Sign in to YouTube

Sign in with your Google Account (YouTube, Google+, Gmail, Orkut, Picasa, or Chrome) to add voxeovideos's video to your playlist.

Uploaded on Jun 23, 2011

More companies are taking customer service to the cloud -- from inbound and outbound IVR to two-way text to mobile web interactions. Is hosting your speech self-service solutions the right choise for your business? How will the solution scale to support additional communication channels? What are the important capabilities to look for in a vendor?

In this webinar, Chrysalis and Voxeo presented an informative webinar featuring Daniel Hong, Ovum Lead Analyst. Daniel presented the findings from their report, "Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America."

More information can be found at http://blogs.voxeo.com/bestpractices/

Loading icon Loading...

Loading icon Loading...

Loading icon Loading...

The interactive transcript could not be loaded.

Loading icon Loading...

Loading icon Loading...

Ratings have been disabled for this video.
Rating is available when the video has been rented.
This feature is not available right now. Please try again later.

Loading icon Loading...

Loading...
Working...
to add this to Watch Later

Add to