Taking Customer Service to the Cloud (Webinar with Voxeo, Chrysalis and Daniel Hong from Ovum)

More companies are taking customer service to the cloud -- from inbound and outbound IVR to two-way text to mobile web interactions. Is hosting your speech self-service solutions the right choise for your business? How will the solution scale to support additional communication channels? What are the important capabilities to look for in a vendor?

In this webinar, Chrysalis and Voxeo presented an informative webinar featuring Daniel Hong, Ovum Lead Analyst. Daniel presented the findings from their report, "Selecting a Provider of Cloud-based Speech Self-Service Solutions in North America."

More information can be found at http://blogs.voxeo.com/bestpractices/

Category:

Science & Technology

Tags:

• customer service
• cloud
• speech
• voxeo
• chrysalis
• ovum
• datamonitor
• decisionmatrix
• hosted
• ivr
• self-service
• technology