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How to Measure Social Media ROI

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Published on May 28, 2011

http://salesforce.com/servicecloud Learn how to calculate the return on investment for your social customer service strategy.

Join Dr. Natalie Petouhoff for a 3-part mini series designed to help you prove how social media can affect the bottom line today - and how customer service can contribute to the social media strategy that sets up your company for success in the future.

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