Rev. Michael Mercer, hospice chaplain, Community Home Health Services, understands the challenges and rewards of reaching those in need. One specific patient was not particularly interested in receiving chaplain services, but once he discovered Rev. Mercer was a Chicago Cubs fan, he agreed to allow the visits. Excited to have someone to talk with about baseball, the patient and chaplain formed a special bond, and Mercer went above and beyond to create an exceptional experience for this person in his final days of life. As part of my care for him, explains Mercer, I was able to arrange a personal phone call from a player on the Chicago Cubs team to encourage him.