Saeco Sirena - Certified Refurbished by Seattle Coffee Gear

Gail talks to us about the refurbishment project we're undertaking at Seattle Coffee Gear, focused on the old Starbucks Sirena automatic espresso machines made by Saeco. She talks about the machines features, gives a few tips and demonstrates how to make a latte.

Category:

Howto & Style

Tags:

• saeco
• starbucks
• sirena
• automatic espresso machine
• demonstration
• how-to
• certified refurbished

[ehgz1]

Do you sell the steam hose that you guys use when you retrofit/refurb the Sirena and/or do you have directions for someone like me so that I can fix a Sirena??? Love ya !

[SeattleCoffeeGear]

@ehgz1 We actually rework the existing parts and secure them better so no parts to be sold. - Kat

[inmanruss]

...(continued) I am boxing this unit back up tonight so i can re ship tomorrow, assuming i hear from your staff and recieve a return delivery thing. I would love for you to personally test and check out physically the next unit so i know i am getting as perfect of one as possible. I would also appreciate this to be overnighted. i am leaving on vacation soon and dont want it to come while I am gone. I cant believe i recieved two duds in a row with completly different problems. Please help me !!!

[SeattleCoffeeGear]

@inmanruss Hi there -- I can't really provide support via YouTube, particularly because I don't have any customer information to work with. Happy to help if you send me a message, but public comments aren't the best method to get assistance. Thanks! - Kat

[inmanruss]

Thanks Kat. One of the guys called me back yesterday. My machine is already on its way back and I believe a new one is being shipped today. He was plesent and appologetic for the inconvience. I hope to get the replacement soon. Thank you for having a nice staff and supporting your product!

[SeattleCoffeeGear]

@inmanruss Great to hear! Well, not the machine had a snafu but that it's on its way to being resolved :) - Kat

[inmanruss]

Kat please help!! I just left a message at your shop as well. This has been a patience testing experiance. Last I posted a new machine was on its way...that unit was to arrive on the 2nd. on the 1st I noticed the tracking # showed it wasnt even in transit yet. Fed Ex lost it? A 3rd unit was shiped on the 1st and arrived today. This one had more problems. Physically it was in MUCH better shape! But again the temp guage didnt work. Even worse its electrics were messed up for brewing and steaming..

[SeattleCoffeeGear]

@inmanruss Warranty on refurbs is supported directly and only by us. Please call us ASAP and troubleshoot this with the techs, they will then repair/replace accordingly. - Kat

[inmanruss]

I got my refurb Sirena today from this place. On first use i have the famous puddle under the machine. if i listen close i can hear the water hising out of a tube inside. Also the tep guage didnt work and it filled with condensation because of all the moisture in the unit. I am crossing my fingers they do right by this....I did love the way it frothed milk. the next step wil be figuring out how to pull a decent shot. I have a Saeco dealer close i think, if they honor the refurb warrenty...

[SeattleCoffeeGear]

@snakedoc1306 If you use the pressurization inserts, you'll get better results if your grinder isn't up to snuff. What type is it? It could be that it's not grinding finely or consistently enough, and the pressurization will help balance that but the shot isn't going to be phenomenal or anything. - Kat