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Uploaded by marketingscience on Mar 25, 2008
Professor Byron Sharp discusses the myth behind claims made by Reichheld, relating to customer defection.
Education
Standard YouTube License
Surprise!!! I've attended the 4 day training.
Left puzzled, but inspired.
Myth busting such as this should be featured on Discovery Channel. Cheers
dubaimisfit 3 years ago
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Surprise!!! I've attended the 4 day training.
Left puzzled, but inspired.
Myth busting such as this should be featured on Discovery Channel. Cheers
dubaimisfit 3 years ago