Alert icon
We're changing our privacy policy. This stuff matters.  Learn more  Dismiss

Reichheld Defection Myth Explained

Loading...

Sign in or sign up now!
Alert icon
Upgrade to the latest Flash Player for improved playback performance. Upgrade now or more info.
893 views
Loading...
Alert icon
Sign in or sign up now!
Alert icon

Uploaded by on Mar 25, 2008

Professor Byron Sharp discusses the myth behind claims made by Reichheld, relating to customer defection.

Category:

Education

Tags:

License:

Standard YouTube License

  • likes, 0 dislikes

Link to this comment:

Share to:
see all

All Comments (1)

Sign In or Sign Up now to post a comment!
  • Surprise!!! I've attended the 4 day training.

    Left puzzled, but inspired.

    Myth busting such as this should be featured on Discovery Channel. Cheers

Loading...

Alert icon
0 / 00Unsaved Playlist Return to active list
    1. Your queue is empty. Add videos to your queue using this button:
      or sign in to load a different list.
    Loading...Loading...Saving...
    • Clear all videos from this list
    • Learn more