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FOCUS on GXPs 4: Correct It or Report It

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Uploaded by on Nov 5, 2008

In "Correct It or Report It" a headband snaps off a face shield and ends up contaminating a batch of product. A number of employees spot the problem but don't do anything about it. No one wants to be the bearer of bad news and slow down production, and besides, "the next person will handle it." The result? A loss of six runs of product, and a re-thinking of what it means to FOCUS on the job.

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Education

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