Sutherland Global Services - Tools for Efficiency and Productivity - Outsourcing Minute - YouTube

In this segment of the Outsourcing Minute, we explore several tools to bring efficiency and productivity to customer management. Listen as Ginny Ryan speaks to Joe Buggy, SVP of Customer Management at Sutherland, as he explains tools such as Stop Watch for identifying how time is spent, Speech Recognition that makes the traditional IVR obsolete, Contextual Knowledge Management for improved access, and finally the Unified Agent Desktop to greatly improve the ability to support and access multiple systems at once.

Category:

Science & Technology

Tags:

• Sutherland Global Services
• BPO
• Business Process Outsourcing
• Analytics
• Knowledge Management
• Customer Management
• Customer Support