Critical Success Factors: Paul Coby - IQPC interview: Part Seven

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Uploaded by on Mar 12, 2010

Paul Coby, CIO and Head of BA Services at British Airways, recommends the key focuses that businesses should be looking at today to improve its overall process. He will be a keynote speaker at the 11th Annual European Process Excellence Summit in London, April 26-29 2010. Visit www.processexcellencelondon.co.uk for more information.

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