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Angela Williams - CIPD Conference 2010

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Uploaded on Nov 18, 2010

Can the perfect HR function be built? This was the question addressed by Angela Williams, HR director of British Gas, in her session at the CIPD's annual conference in Manchester, 2010.

In this interview with PM, Williams explains how she believes the make-up of the HR function is dependent on three interlocking factors - the customer proposition, the employee proposition and the leadership strategy -- and how this means that perfection in HR is ultimately in the eye of the beholder.

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