Mr. Michael SR, Director F&B @ Singapore Hyatt expresses his reaction to an energizing short LY workshop conducted with the Guru himeslef - Dr. Madan Kataria.
WOrking in stressful demanding jobs, requires some stress release and recharge of endorphones. Service level increases when you treat customer as friends, then turn them into fans. Genuine service from the heart can come when you feel good first!
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