Why is Customer Service Obsolete?
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Uploaded by RossShafer on Jul 29, 2009
This is a shortened preview version of Ross Shafer's popular training film and speech on Customer Empathy
Ross Shafer is one of the most popular conference Keynote Speakers in America and is considered by many as the "Growth Guru." Ross speaks to Fortune 1000 companies more than 80 times a year. The key to his success lies in his energy to constantly study how successful organizations adapt to buying habit trends - while others become lazy competitors and succumb to the corporate boneyard.
Ross' books are all about innovation and leveraging the public consciousness to influence buying habits. Ross' books include NOBODY MOVED YOUR CHEESE, THE CUSTOMER SHOUTS BACK, CUSTOMER EMPATHY, ARE YOU RELEVANT? and this new one, GRAB MORE MARKET SHARE. Learn more about Ross Shafer at www.RossShafer.com
In 2006, Ross founded the Customer Empathy Institute in conjunction with California State University at Monterey Bay to help smart leaders manage the changing state of customer service. For more information about Customer Empathy visit: www.CustomerEmpathy.org.
Leaders need to see this inspiring case study:
http://www.youtube.com/watch?v=8T54rQrMleA
Who will win during the recovery? Here's the answer leaders have been looking for:
http://youtu.be/mzYEwP7H8NY
To contact Ross for your next meeting OR to buy the full length DVD go to www.RossShafer.com or call his office at (703) 757-1204
- 11 likes, 0 dislikes
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So true, so true. I realize I do purchase items based on my emotions. I go to certain people for services based on how I know them and long I know them. I also realize that I need to listen more than talk about myself so that my customers will want to invest in me, if I can get customers to purchase more from me by talking more about them.....then by all means SPEAK UP!! LOL! Awesome stuff Shafer!! Thank you
1mariamorales 4 weeks ago