Orange UMA Blackberry Latency problem

Background: Both my partner and I have Blackberry 9700 Bold phones. We took out contracts with Orange at the same time as signing our broadband over to them from BT. Where we live, we have no mobile coverage so we were delighted to read about the UMA feature which allows calls over WiFi and our home broadband.

This video shows what it's like to use our phones at peak times, with a simple call to the Orange answerphone to listen to an inoccuous message. By "peak", I mean during the evening, and all weekend - ironically what's usually considered "off peak"!

KEY POINT: 1) UMA requires only a very low bandwidth - around 50-70kbps, as I understand it - this seems perfectly reasonable as it's basically VOIP. At the time this video was taken, our broadband was managing 670kbps, pathetic for an 8Mb connection, but still 10 times what UMA should need.

KEY POINT 2) Where normal websites, and even services like YouTube or BBC iPlayer can buffer data, UMA cannot - it MUST have a consistent bandwidth.

KEY POINT 3) UMA worked fine in the 2 weeks between getting the new phones and moving from BT to Orange broadband.

KEY POINT 4) We've stayed at a hotel with a fairly low signal strength on WiFi, and yet we had flawless UMA 24 hours a day.

There's only one other wireless network in range and I've taken care to assign our network to a different channel. I've got two routers and each shows the same issue.

I am posting this video as evidence to Orange technical support, and also to anyone else with the same issue.

If you've found this video due to having trouble connecting your phone via UMA, please drop me a message, I'm sure I can help.

Category:

Science & Technology

Tags:

• Orange
• UMA
• Blackberry
• connecting
• gutkowski
• connection
• Bandwidth
• problem
• signal
• quality
• poor
• dreadful
• peak
• times

[kingofenglandthethir]

Have you tried turning off your wifi?

[mgutkowski]

@kingofenglandthethir How would that help? UMA relies on Wifi... It's wokred fine for ages now. Th eproblem was the latency in the broadband conneciton

[khareapoorv]

I think its AEC or Audio routing issue in you BB, it has nothing to do with bandwidth

[mgutkowski]

@khareapoorv It had nothing to do with my BB as I posted originally (it worked fine on other Wifi network). The issue was latency, now working fine.

[leemarvintorres]

how to fix this i have the problem pls help me..thnks!

[mgutkowski]

@leemarvintorres

It comes down to the latency in your connection - ours has improved now and it's useable almost all the time. Complain to your broadband provider about the poor latency (very different from Bandwidth). Most tech support muppets wouldn't know what latency means, so rather than explain, ask to be put through to someone who does! (it's the time taken for packets to be exchanged, with UMA, a delay of half a second makes it useless but for normal web traffic, you'd never notice).

[ZombieKiller2345]

UMMMM.... could be speakers or conection?