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Blizzard Customer Support Videos
This video will show you how to troubleshoot connectivity issues
You can choose between several available subtitles options.
Video: Basic connectivity troubleshooting: http://www.youtube.com/watch?v=pbbhFAfdHQM
Video: Basic low framerate troubleshooting: http://www.youtube.com/watch?v=MJPYMiYZfgA
Useful links:
EU:
Connectivity issues: http://eu.blizzard.com/support/article.xml?locale=en_GB&articleId=19459
Realm Status page: http://eu.battle.net/wow/en/status
Support articles: http://eu.blizzard.com/support/index.xml?locale=en_GB&gameId=11
Webform: http://battle.net/support/ticket/submit
US:
Connectivity issues: http://us.blizzard.com/support/article.xml?locale=en_US&articleId=19823
Realm Status page: http://us.battle.net/wow/en/status
Support articles: http://us.blizzard.com/support/index.xml?locale=en_US&gameId=11
Webform: http://battle.net/support/ticket/submit
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World of Warcraft was Rated T For Teen by the ESRB.
Just to clarify this: "Lag" is always caused by connectivity. It is per definition a delay that is caused by too much data that is send through a too slow connection - meaning that it's only a lag if you have a high ping because of a slow connection or other programs eating your bandwidth, especially huge downloads. Most users also apply this word to stuttering graphics / low framerates that are caused by wrong settings, a problem/bug or a slow computer.
The more you know ~~ ☆
5uchtie 4 months ago