CSU: ITIL v3 Incident Management Basic Concepts

This video introduces the basic concepts for the process incident management as explained in the ITIL v3 volume Service Operation.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Incident
• Management
• Basic
• Concepts
• Timescales
• Models
• Major
• Charles
• Sturt
• University
• IT
• Masters
• Marco
• Cattaneo

[IsleBeeBach]

@iorda PS. Also note how today's youth uses the word "hate" with an increasing frequency (even 3 year olds!). Surely the word "like" has a much more positive connotation :)

[IsleBeeBach]

@iorda I like the word like, I really like it :)

[IsleBeeBach]

@TheBrownie72 Try the more recent videos - somewhere halfway I bought a proper microphone :) I'll be working on new ITIL videos (based on the new version) early next year.

[iorda]

For god sake, stop saying "like"

[IsleBeeBach]

@TheBrownie72 Try some of the later videos. The initial videos were recorded with a headset, with the later videos I used a professional recording microphone. I haven't had the time as yet to do re-recordings, I guess it's better to wait for the ITIL refresh books to be released.

[TheBrownie72]

I have tried 3 head phones and two speakers none of your videos are audible

audio quality is very very poor.