Patent Tutorial Presentations

For more information, refer to our blog post on patent tutorials: http://www.a2lc.com/blog/bid/49888/Perfecting-the-Patent-Tutorial-for-Your-Judge

A2L Consulting is often hired to produce patent tutorials -- video presentations typically 30 minutes or less offered to a Judge in a patent case to provide background on the case. They are not designed as argument. Rather, they are designed as an overview presentation in a patent infringement case or other case where a complex subject is best introduced early in a case. http://www.A2LC.com | 800.337.7697


There are two separate families of Katz Patents involved in the MDL case. The automated call processing patents and the teleconferencing patents. This tutorial DVD addresses the automated call processing patents. The automated call processing patents are directed to systems that process-calls in an automated fashion for the purpose of conducting applications such as polls, auctions, lotteries, games, and contests by telephone.




We are all familiar with telephones and placing telephone calls. When you pick up your phone and dial, you connect to a telephone network, and the telephone network routes the call based on the number you dialed. The telephone network is called the PSTN, or the public switched telephone network. Most telephone numbers correspond to a particular line or location like the phones at your home or office. Other telephone numbers are different in that they can be routed to many different phones in many different locations, like, for example, a call center. A call center is simply a system to handle large numbers of telephone calls. When a call center receives your call, it not only receives the call itself, it also receives information about that call. ANI and DNIS: ANI and DNIS are services provided by the telephone network and crucial concepts in this case.

ANI stands for "automatic number identification." You can think of ANI as a type of caller-ID, except that it identifies the telephone number you are calling from.

DNIS stands for the "dialed number identification service." DNIS is a service provided by the telephone network that indicates the number dialed by the caller. There is no dispute that both ANI and DNIS were known an used long before the Katz Patents.

Now that we've discussed the basics of telephony, we will discuss the automated call processing technology used in call centers. As we discussed, a call center is simply a system used to handle a large number of calls. For example, "800-number" calls. Almost every call center was and is built out of the same set of components: operators, databases, automatic call distributors, and response units. Each of which was well known before the Katz Patents, and each used in many different combinations. Importantly, all of these components are designed to work cooperatively with the others.

While operators and databases are familiar, an automatic call distributor is a specialized piece of equipment unique to call centers. When a call center receives a large volume of calls, you need a way to distribute those calls within your call center. ACDs come with software intelligence. If an ACD has, for example, four different potential destinations for a call, it must determine which of those four destinations should receive the call. This distribution function is the primary function of an ACD.

Category:

Education

Tags:

• Markman
• Claim Construction
• Patent
• Infringment
• Call Center
• Katz
• MDL
• Markman Hearing