Published on Sep 21, 2012
Mandarin Oriental, Las Vegas Gallery
How do you up your odds in Vegas?
Start by staying in a smart hotel.
Jennifer Lynn (Spa Director, Mandarin Oriental Las Vegas) - "Welcome to Mandarin Oriental, Las Vegas. We are a triple Forbes Five Star hotel, spa and restaurant. We're located right in the heart of City Center on Las Vegas Blvd. We love to surprise and delight our guests. We do that in so many ways and that also includes our technology."
Max Tappeiner (Director of Rooms, Mandarin Oriental Las Vegas) - "When you swipe your key for the very first time, the room really comes to life. You find that the TV switches on, the volume comes up, the lighting slightly comes on and the shears open... so that is really a wow moment."
Max Tappeiner (Director of Rooms, Mandarin Oriental Las Vegas) - "While we have fantastic interior designers, I think every guest feels differently about the rooms so you want to be able to adjust the lighting and dim the lighting and adjust the temperature. It's very intuitive so you don't really need a full room orientation like you would need in a person's house."
Max Tappeiner (Director of Rooms, Mandarin Oriental Las Vegas) - "Well the personalization a key component of that is the personalized wake-up call. Unlike in traditional hotels were you get a phone call, you can set your entire room to come alive at a certain time so you can choose your favorite channel, you can choose the volume setting and you can choose for the shears and the curtains to come open. You can make sure the the lighting in the bathroom comes on while the remainder of the room remains dark. You can create a mood so to speak... we have a sunset mood or we have an ocean mood. From the convenience of your bed, you can switch on 'Do Not Disturb' to ensure that you enjoy the privacy of your room."
Max Tappeiner (Director of Rooms, Mandarin Oriental Las Vegas) - "Now internally, there is also a lot of benefits. For example, the batteries in the locks. As soon as they deplete, our security team would get an alert to ensure that the batteries would be changed so that the guest would not be inconvenienced down the line when the battery in the remote would actually die."
Max Tappeiner (Director of Rooms, Mandarin Oriental Las Vegas) - "The valet closet which is a small closet space that is accessible from the exterior of the room as well as the interior of the room. So small deliveries like laundry or shoe shine or newspapers will be placed in the valet closet and the guest would not be inconvenienced, there would not be a face-to-face contact and the guest would then receive a small message from the TV screen that a delivery has been made. If a guest is in a rush leaving his room, on the way out, he can simply press the Master Off button and the entire system shuts the room down."
Antonio Sosa (IT Director, Mandarin Oriental Las Vegas) - "Our two-way communication allows to know to be in the room without being their physically. In a traditional hotel, as you walk out of the door, you see different carts with food laying around in the hallway. Now, with Control4, we were able to integrate our sensor with the controller and
get real-time alerts every time a cart is pushed outside of the door."
Jennifer Lynn (Spa Director, Mandarin Oriental Las Vegas) - "The guests absolutely love the Control4 settings."
Max Tappeiner (Director of Rooms, Mandarin Oriental Las Vegas) - "How do you define luxury in the twenty-first century, right? It's all about tailoring and customizing the experience and Control4 really allows you to do that."
Mandarin Oriental, Las Vegas - http://www.mandarinoriental.com/lasvegas
See more examples of Companies in Control: http://www.control4.com/commercial