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DTV Essential Skills: Over the phone - Customer Service

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Uploaded by on Oct 23, 2008

Jo Moran, Head of Services at Marks and Spencer, talks customer service in this direct chat-show style video. Jo and presenter Scott Wimsett don't hold back as they review shoddy service from a pizza parlour in West London, talking through the fundamental skills you need to deliver first class customer service over the phone. This is the second video in our Essential Skills series.

Please visit www.dtvuk.com to view full length video. At DTVuk.com, you can access an extensive range of bite-sized business skills videos, covering topics personal & professional development, communication, teamwork, leadership, customer service and sales. Visit www.DTVuk.com, email learn@DTVuk.com or call +44(0)8442 25 2005 to find out how you can utilise DTV to enhance your training workshops or simply, improve your personal and professional business skills development.

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Education

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Standard YouTube License

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