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Essential Collector Training Series - 2 Disc Set!

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Uploaded on Aug 30, 2011

https://www.acainternational.org/prod...

Introducing the new release of ACA International's two-disc computer-based training CD-ROM set, the Essential Collector Training series!

As the collection environment continues to evolve, it is not only important to know the law, but to understand how your staff can work together with the consumer to resolve their delinquent accounts.

This two-disc training series includes ACA's popular FDCPA Essentials for Collectors and Essential Collection Skills & Techniques computer-based training programs.

FDCPA Essentials for Collectors bridges the gap between understanding the law and applying it on the phone by engaging your collectors with enhanced training modules, collection call videos, and a practice quiz, designed around the top five FDCPA complaints. Approximately 120 minutes in length.

Essential Collection Skills & Techniques is designed to improve your collectors' ability to adapt to a variety of consumer personality types to secure more payments and reduce the number of broken promises to pay.

Bundle these two training CD-ROMs today!

Advance Your Career

This two-disc set provides the required training prerequisites for achieving ACA's Professional Collection Specialist Certificate.

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