DELL u2412m PROBLEM 2nd video

Hello!
I just bought this display yesterday, and by yesterday night, it was doing this. It is really annoying, the display just blacks out for anywhere between 10 secs - 4+ hours. If the USB hub is connected too, it even makes this sound, like you plug in something. The power LED just blinks in blue color, I can't even shut it off. It just keeps on blinking, no matter what I do. If I disconnect the power supply, after three blinks, it is gone. When I connect the power supply again, sometimes it goes back to life, but sometimes not. And even if it does, after a short time it starts the same thing again and again.

I've tried to connect the display with another DVI cable, I tried connecting it to the other DVI port on the graphics card. I've tried another power supply cable too.

I have seven more days to just send it back to from where I bought it, without any reasons, and I have 3 years repair service for it.

Any suggestions would be appreciated.

Category:

Howto & Style

Tags:

• dell
• u2412m
• problem

[mixonctm]

I work for Dell which is why I am asking these questions.

(1) Did you buy the monitor directly from Dell or from a reseller?

(2) From what country was the purchase made?

(3) Did you already get it replaced?

[fenrirthecount]

@mixonctm

Hello!

1) I brought if from ssos.hu, it's an online webshop, and I went to their location and picked it up. It had no signs of defects, scratches, whatsoever, even the cables were in original packaging. The box was opened though, and a part of the white thing inside was, well, broken.

2) The shop is located in Hungary.

3) I could get no replacement, because it was an already opened box, so it was cheaper, but I got a refund, without any hassle.

[fenrirthecount]

@fenrirthecount

I was told that it was sent back - but they didn't know why -, but it has no problems.

I purchased another one from a different webshop, and it works quite well, though the bottom right corner has a little too much backlight. Other than that, it seems fine, everything works. I hope it will live a long life, maybe someday I'll add two more of them to create a 3 display setup, that would be great.

[fenrirthecount]

@fenrirthecount

Hmm, to be clear, it was cheaper, because it was sent back, but not because of problems, but because the shop has an eight day buyback policy.

[mixonctm]

Did the issue occure on both the original monitor and the replacement monitor?

[mixonctm]

Did you buy the monitor directly from Dell or from a reseller? Did you already get it replaced?