Training Your Collectors
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9:59
Training Your Collectors - Part 7by govcollect225 views- 9:21
Training Your Collectors - Part 2by govcollect1,039 views
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City_of_Boise-Part4.wmvby govcollectNo views
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Employee_Incentives-Part5.wmvby govcollectNo views
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City_of_Boise-Part6.wmvby govcollectNo views
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Traditional_Skiptracing-Part1.wmvby govcollect75 views
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City_of_Boise-Part5.wmvby govcollect1 view
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City_of_Boise-Part3.wmvby govcollect1 view
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Employee_Incentives-Part4.wmvby govcollect1 view
- 12:54
Traditional_Skiptracing-Part3.wmvby govcollect37 views
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City_of_Boise-Part2.wmvby govcollect3 views
- 17:29
Cybertracking-Part2.wmvby govcollect21 views
- 12:26
Cybertracking-Part3.wmvby govcollect17 views
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Cybertracking-Part1.wmvby govcollect19 views
- 13:47
Traditional_Skiptracing-Part5.wmvby govcollect24 views
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Traditional_Skiptracing-Part4.wmvby govcollect27 views
- 9:25
Employee_Incentives-Part8.wmvby govcollect3 views
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Employee_Incentives-Part6.wmvby govcollect2 views
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Employee_Incentives-Part3.wmvby govcollect4 views
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Employee_Incentives-Part2.wmvby govcollect6 views
I think assertive scripting is a good idea. Too many collectors have weak techiques in terms of relating to the client. I am a top activator and service agent where I work (my scores are well above 80% and when I did collections my scores were about the same) and I find assertive (but not aggressive) talk makes people want to do what you want them to do (be it paying their bills, reactivating a service, etc).
Koreagrrl 10 months ago