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Dialogic Implements Video Call Completion to Voice (VCCV)

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Uploaded on May 14, 2010

Depending on the density of video service subscribers in the 3G mobile network, there is a chance that a video call will not complete because the called party is not equipped to receive a video call. There are a number of call scenarios in which this can occur, depending on the state of the called party. For example, a video call will not complete if the called party: isn't a 3G video subscriber, doesn't have a 3G-capable mobile handset, roams in a network where 3G video calls are not supported, is forwarded to voice mail or out of coverage, or has the handset switched off.

When video calls are not completed, the caller must retry/re-dial in order to reach the called party in a voice call. This inability to complete video calls can have a pronounced negative effect on customer satisfaction.

This video describes how the Vision CX Video Gateway implements VCCV.

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