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Call Center Supervisor training

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Uploaded by on Apr 17, 2009

Amdocs Contact Center Management Simulation Workshop (CCSW) Offers a dynamic business simulation workshop, where managers learn and practice business ownership state-of-mind and how to effectively optimize contact center operation practices. A unique program simulates an entire year of a contact center's life cycle in two days. The simulation workshop emphasizes the use of strategic objectives, improvement initiatives, and personnel development to achieve higher customer satisfaction and increased stakeholder value

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Science & Technology

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  • I just found this video searching YouTube, great work!

    

  • Interesting that you are looking at what the actions of SLA focus can do to customer sat level. but why? if the organisation is focusing on SLA they mre than likely don't understand Customer Satisfaction....

  • chill out watch marist '09 singing

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