CSU: ITIL v3 The Concept of a Service

This video introduces the concept of a service as used within the ITIL v3 framework.
The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University.
The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these.
As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality.
ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

Category:

Education

Tags:

• CSU
• ITIL
• V3
• Service

[muazzezcetto]

Kendime Not: Begendim linklerime aldım.

[IsleBeeBach]

@muazzezcetto Thanks again (I think hahahahaha.....)

[indianrailways]

I am also doing service to my wife and kids, without any SLA. They expect all the goodies. I am overburdened with costs and risks. Wish there was a SLA at marriage, containing warranties. Now I can't replace or return the wife and kids. I am stuck. Help me please.

[IsleBeeBach]

Hahahaha - you know what I did? I ordered the this book ISBN-13: 978-0805304022 and decided to slowly work my way through it. Whenever the wife or kids are bothering me I just smile and say "Ssshhhhhtttt... can't you see I'm studying here?" Yeah - I know the feeling all to well, I guess the main issue on this whole planet is that everything seems to evolve around goodies and money. That's really sad isn't it? Well, I'm listening to some Shostakovich now - all the best :-) IBB

[beladan]

'bear' the risks rather than 'bare' the risks

[IsleBeeBach]

Oops - thanks for the QA - I'll fix it in the next release :-) - that's what they always say ;-)

I always get confused with those grizzly bears! Ah well, you can always blame it on the fact that English is only my 3rd language after Dutch and German :-) Thx again.

[raosahil]

this is good - thanks