EMC Online Support Tools Overview

Join Mary Anne Halligan, Marketing Director for Global Services, to learn how to take advantage of EMC's latest support tools, technical information, and expertise. Available by registering on EMC Powerlink, this powerful suite of online support tools puts you in control and helps you quickly address hardware, software, and performance issues.

View our individual Online Support Tools videos:
• Powerlink Online Support
http://www.youtube.com/watch?v=g2MM3YrP0-w Find out how to register and access this secure online service and information portal. Support tools and resources available to you include: powerful interactive planning tools, a repository of best practices, software downloads, and case management.
• Knowledgebase Search
http://www.youtube.com/watch?v=74_CKWQ5aEs Learn how to use the integrated Knowledgebase Search to easily search technical and support resources, including documentation, support solutions, and service requests.
• Support Forums
http://www.youtube.com/watch?v=aijZJUTudyU Collaborate with other EMC users and experts worldwide. Resolve issues, share ideas, and increase your knowledge through interactive community support forums.
• My Support
http://www.youtube.com/watch?v=b_Cn_10p4pY Create, track, and resolve issues quickly and easily. My Support is a dynamic, intuitive interface that will provide you with fast, easy, and customizable access to your service requests.
• Live Chat
http://www.youtube.com/watch?v=7YjP2guy9K8 Examine our real-time interaction for non-critical questions with EMC engineers and technical resources for your CLARiiON, PowerPath and Celerra platforms.
• E-Lab Navigator
http://www.youtube.com/watch?v=aetXQcRghb4 Discover EMC's E-Lab, providing the industry's most rigorous interoperability testing, spanning every major platform and operating system. Learn how EMC shares that knowledge with you, so you can keep your environment operating safely, efficiently, and with full interoperability support regardless of your vendor mix.

For more information: http://www.emc.com/powerlink

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• Online
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• Interoperability
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I'm pleasantly surprised that EMC is re-inventing its Global Services. Great update.