EAGNAS Customer Service

This is the first time I had ever dealt with such an unprofessional organization. After all that, I never got my money back. He kept the ball hopper and slammed the door on my face and locked it. I am just hoping that he would credit my CC back...still have not seen it. All this would have not been necessary if he would just listen instead of ranting. I believe if a product is defective, then the company should honor and refund the money back and even pay for shipping. I feel bad for all the other victims of Eagnas who probably had to just eat up what they served....which according to the manager/owner trash. Instead of being apologetic about his mistakes and defective product, he was abusive and violent. To a point where he kicked the basket hitting my friend. I am considering filing a police report for assault.

Here is a simple purchase gone bad...from the very beginning:

It started out as a normal e-commerce purchase. I purchased a stringer and a ballhopper from Eagnas website. So I decided to save on shipping charge and pick it up at the warehouse which was located next to my job.

My very first incident with the Eagnas manager not honoring his sales. He was suppose to give me a string "Spin Control" but he would not. When I tried to explain it to him what I saw on the website, he just simply said...."There is the door"...and "...you don't need to buy from me" So I had to go back to the office and print out the web page showing that I was correct.

So I went back the second time with the print out to get my string. Only if he would have listen and check the website himself, it would have saved both of us from being frustrated.

The third time I had to return because, they packed two needle nose pliers instead of one diagonal and one needle nose. Believe me the last thing I wanted to do was waste my time, especially for their mistake..they should pay me or at least shipping charge. I also took back my tennis hopper because the lid would not lock. Upon arrival, I explained my situation about the pliers and he promptly exchanged them. Then I proceeded to explain to him about the tennis hopper lid not locking. He then acknowledge that it was defective and it would not lock. But on their box it stated that it had a locking lid. So I asked him if he can not replace it, then he should refund my money back. But then he started to get technical and asked me for the box and a disposable wrench(which is used to assemble the basket together, one-time use) which I did not have it with me because I assume that the problem would be fixed and I would return home with a working ballhopper. But because of that technicality I had to return the forth time.

Upon the forth visit I decided to bring a friend with me..my camera. Because every time I was there he was extremely rude to me and would not listen to what I had to say. Hence the video.

I could see how unorganized the business is. I don't care if the product is a certain price point, that doesn't justify bad customer service. That's their marketing strategy, to sell it cheaper. But I know they are profiting huge. I would not recommend buying an Eagnas product at all. Avoid the aggravation. Believe me, if they make the same simple mistake on me, then I am sure they made it to 100s of people.

I should have checked out their rating before from BBB:
http://www.la.bbb.org/BusinessReport.aspx?CompanyID=13107684

Category:

Sports

Tags:

• Eagnas
• customer service
• product
• ball hopper
• ball basket
• tennis
• stringer
• stringing machine

[aimbc]

Just acknowledge the mistake, make improvement for the future. All this aggravation over a $15.00 product. 

[aimbc]

To all those consumer beware of Eagnas and Victor Chu's bullying tactics. When they really have nothing to stand on, they will try to damage your credibility by posting your personal information on the web. What is the purpose? It would be easier for Eganas to acknowledge that they made a mistake. If Eagnas thinks that their product are always 100% perfect, then they must be in some kind of a fantasy world. I own a business too and I make mistake but don't make a big deal out of it.

[aimbc]

I actually would have given everything back, but this was the third time being there, and I didn't want to spend any more gas or money on this. But I did tell him if he wanted me to return everything, then issue me an return authorization with a shipment label and I would gladly return it. But he wouldn't.

I eventually found the wrench in my trash can and return everything in full, and still have not received my refund. So for onguy3n where is the no nonsense return policy on that?

[aimbc]

To clarify roxtc point, I just want a working product. And you are correct, Eagnas acknowledged that they have a defective product, then why make it hard for the customer to get a new working one or giving the money back. The point I am trying to make is that, Eagnas makes it almost impossible for you to return product that is due to their fault. Remember, the disposable wrench is exactly that disposable. It's not part of the functioning ball hopper.

[aimbc]

Funny how people making comments don't read this post. If you would have read it, you will see that I was merely returning a defective tennis basket. The owner got crazy on me and wanted me to return my entire order. And as of today, I have not received my money back for the DEFECTIVE tennis basket. Winunited10 please read it again before making comments.

[mansuliu]

DUDE, THATS QUITE SHOCKING, im trying to get a stringing machine, i guess EAGNAS is a very bad stringing company to buy from? Did you end up using the machine or it doesn't even work?

[aimbc]

Please read my comment below

[EchoSP1]

This guy IS pure nonsense. He can't even start to stay on the topic about the machine. "Chinese stuff is trash," "Chinese stuff no good," I hope his business closes down.

[EchoSP1]

That sales guy is retarded. I asked if he could ship me the items that were missing in the box and he said he'll ship everything together when he gets them all in about 2 weeks. He had 3/4 of the items that I needed, and I asked him politely to ship those first. Immediately after he got very sensitive and said no, since you are pushing me I will no longer ship them to you. This guy then goes on to tell me about being a respectful customer and how to do business. He's out of his mind.

[jajeeman]

No problem with Eagnas. He wants you to bring it all back since you are a pain in the ass. I once sold nat gut to a guy and he claimed some were not good -- I told him the same thing. Return it all. Of course he didn't since he was trying to scam some replacement freebies from me.

[iamamicrowaveguy]

Man， so simple, bring back everything, he'll replace or refund you. Were you expecting he opened a new box and give everything but the wrench to you? I would say that "trash" guy is rude, but why don't you understand he wants you to BRING BACK EVERYTHING???

[Sturm1365]

I have never been so appauled by a customer and there behavior. This customer is a jerk!!! The guy tried to help and the customer just continued to banter him...I have had my Eagnas machine for 3 years with no issues at all...This customer is insane!!!

[maxlinee3]

One of the reasons that Victor Chu treats his customers the way he does is because he feels like no one can retaliate of give Maxline "a taste of their own medicine". It's true! In fact, our website hosted with POWWEB is so secure, Victor is offering a cash reward of $500 to the person that can successfully figure out how to hack into it.

Of course, you must prove it! So if you think you're up to the challenge, let me know if you can hack our website! This should be fun! ;)

[maxlinee3]

@maxlinee2 In addition, I am not sure that very many have said much either way about the quality of Maxline or Eagnas. Most of the complaints have to do with you personally. You don't seem to be able to notice that distinction.

[maxlinee3]

@maxlinee2 Hey Victor! Glad to see that you are taking time to continue harassing potential customers! That means that business must be pretty slow, which, of course, is exactly what those of us that have had the misfortune of speaking with you would like to hear.

It must also mean that you are still unaware that every time you post something with your name, your company name, and your details of poor service anywhere on the the internet, it helps warn people to stay away from your company.