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Listening to Customers

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Uploaded by on Aug 19, 2009

Carey Lykins, CEO of Citizens Gas, has found that listening to customers and employees has allowed him to better manage the utility

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  • Hello Mr. Lykins.  My name is Ruth Wilson. I have a huge problem. My gas has been turned off since early summer. One of your supervisors at the Meridian branch, Kimberly worked really hard to help me set up a new acct, but discovered an acct that my husband said he had paid. My husband left me with a church bill added to my address at 2704 Brouse. I had been paying for it and left a credit of $202. It's really cold in my house with no hot water, and I would like to make pymts arrangements. Tsm

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