Business Owner Advice: How do you respond to your Yelp reviews? (Jeff D.)
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Uploaded by yelpdotcom on Jun 2, 2009
Jeff owns a wine and cheese shop in the San Francisco Bay Area. In this video, Jeff explains how he responds to his reviews on Yelp.
- 12 likes, 1 dislikes
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have you checked out Yelp-Sucks? google it :) A gathering place for pissed of business owners to congregate and figure out next steps in dealing with the yelp bully.
adryenn 2 months ago
@beebee11000
I am with you. I would LOVE to sue Yelp for its unfair and unethical business practices. Let's get this party started!
7580nina 4 months ago
I am very disappointed in Yelp. Someone from Yonkers, NY wrote a scathing review of my business, A Word's Worth Resume Writing and Career Coaching Service. I HAVE NEVER SERVICED ANYONE FROM YONKERS, NY. I insist on meeting my clients in person at my New Egypt, NJ office. This "Ben" never came to my office; I never wrote a resume or cover letter for him. I have flagged his review as inappropriate on several occassions. Yelp has refused to help.
7580nina 7 months ago
Yelp is terrible! They filter all of our businesses good and great reviews immediatly and keep all the really negative and false reviews up. There is no reason why they have filtered all our good reviews from many of our happy cutomers. They say they have no control over it, but that is so wrong on so many levels!
champthetrain 7 months ago
I love this!! Jeff's engagement with a less than positive review, is a shining example for all tourism professionals on how to serve and engage with our clients. When you care, listen and are committed to service ( the foundation of the hospitality and travel industry) you can turn unhappy customers into huge advocates. Look for my Yelp.com review and tutorial on how to better use social media for tourism professionals on my Tourism Marketing TV channel.
tourismtim 8 months ago
Yelp is horrible site, business owners need to get together and sue, there is no way they should be making any money off of businesses that do not want thier image and name posted on thier site.
beebee11000 9 months ago
We own a Vet Emergency Practice. People are already stressed out when they come in and just downright pizzed off. We save their pet and then we have the audacity to actually charge for our service even though they agree in writing to the terms of the service.
Enter Yelp!!
Even though we have hired the best Docs and staff and are up all night with their pet, we get a poor Yelp review.
Can we respond? NO, we can't.
Medical records are protected by law.
YELP IS A PROTECTION RACKET!!!
dogtagsvette 1 year ago
Yelp removed all of my reviews, I can only see them when I'm logged into my account.
SethikTollin 2 years ago